"Hello, please come in." As you greet the client and her friend, you remember the call that initiated this appointment and the peculiar circumstances surrounding this pregnancy—rape and maternal epilepsy—with a strong insistence that "abortion is the only answer." During the intake session, one pers...

Prepare a list of questions for new deaf clientsso that you can arrange to have what theyneed when they come in to your center.The phone rings at the center, and you answer as usual. However, you realize that this is no ordinary call. There is a TTY (Text Telephone Yoke) relay service operator on th...